Need a faster route to the right answer?
This page routes merchants and evaluators to the right support path: documentation, direct help, the FAQ, or a live walkthrough of what PersonalizerAI can do for a store.
How to get a useful answer quickly.
Use self-serve routes first for setup, pricing, and common implementation questions.
Include the store URL, page location, and what changed so the team can route the request quickly.
Existing merchants can also use the in-app support widget in Shopify admin for faster routing.
Pick the support path that matches the job.
The goal is simple: route you to the shortest path between the question and the answer.
Read the documentation
Start with setup guides, feature documentation, and articles in the docs hub.
Open→Get support
Use the contact page or the in-app support widget in Shopify admin for faster routing.
Open→Review the FAQ
Pricing, setup, attribution, migration, and theme-fit questions in one place.
Open→Book a revenue audit
Evaluating PersonalizerAI? Get a live walkthrough and projected revenue lift for your store.
Open→Most support requests fall into four buckets.
If your request touches storefront behavior, AI relevance, pricing, or onboarding, it belongs here.
Installation & launch
App install, onboarding, first placements, and launch sequencing for recommendations and AI Search.
Theme matching
Widget styling, storefront fit, and visual polish so the experience looks native to your theme.
Search & model tuning
Search behavior, recommendation mix, relevance questions, and guidance as your data matures.
Billing & attribution
Click-only attribution, pricing questions, and performance conversations tied to generated revenue.
A short prep note makes support dramatically faster.
The fastest support conversations start with enough context to reproduce the issue. If you include the basics up front, the team can move straight to diagnosis.
Your store URL and the page where the issue appears
What you expected to happen versus what you saw
Any recent theme, app, or catalog change that might be connected
Use the channel that fits the kind of help you need.
The support and sales paths are distinct on purpose so the response can be more useful.
Contact support
Use the contact page or the in-app support widget in Shopify admin when the question is tied to your live storefront or account. Support is hands-on at every tier: email on every plan, live chat from Growth, and an AI engineer on Scale.
Open support contact→Open the docs
Use documentation first for install guidance, setup steps, and repeatable reference material.
Browse documentation→Typical response time
Most messages receive a response within a few hours on business days.
Support email: support@personalizerai.com
Use support for operational questions. Use a revenue audit if you are still evaluating fit.
The support route is best for live merchant questions. The revenue audit route is best if you want a walkthrough, projected lift, and a store-specific evaluation before you install.
