FAQ
Questions before you install? Start here.
Setup speed, pricing, support, attribution, migration, and theme fit. This page answers the questions Shopify merchants usually ask before they commit.
Quick facts/faq.summary
Time to live
Under 30 min
Standard onboarding for most Shopify stores.
Pricing model
Free to $449/mo
Flat plans: recommendations on every tier, AI Search on every paid plan.
Attribution
Click-only
Auditable order by order, with a CSV export.
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Find the answer without digging through the whole page.
01Setup
Getting Started & Setup.
Most stores are live in under 30 minutes. PersonalizerAI installs through Shopify, the widgets are configured to match your storefront, and the AI starts learning immediately from your catalog and session data.
Most merchants do not. PersonalizerAI is designed to install quickly without a long implementation project. If your theme, catalog structure, or placements need extra attention, our team helps guide the setup.
You can still get value right away. Catalog-based models work from your product data on day one, while behavioral and personalization models improve as more browsing and order data accumulates.
Yes. PersonalizerAI is built as a product discovery suite. Merchants can run recommendation widgets, AI Search, or both, depending on what the store needs right now.
02Pricing
Results, Attribution & Pricing.
Basic models can start working immediately, while personalization improves with every visitor interaction. Most merchants see early signals quickly and can validate ROI through click-only attribution as data comes in.
PersonalizerAI uses click-only attribution. Revenue counts when a shopper directly interacts with a PersonalizerAI widget or search experience and then completes a purchase. No view-through inflation.
Simple flat plans billed through Shopify: a Free plan for small stores, then Starter at $39/month, Growth at $99/month, Pro at $229/month (custom models and engagement reranking), and Scale at $449/month for high-volume stores. No usage charges on any plan. Every plan includes AI Recommendations and search; semantic AI Search comes with every paid plan, and enterprise stores that outgrow Scale move to a negotiated Custom plan.
The Free plan is free forever, no card required. It's the on-ramp, not a time-boxed trial. Paid plans are month-to-month through Shopify billing, with annual (about two months free) available on every paid plan. There are no long-term contracts, and merchants can cancel from Shopify admin if the fit is not right.
03Support
Support, Migration & Storefront Fit.
Yes. PersonalizerAI supports migration from other search and recommendation tools. Widget placements, theme fit, and rollout details are handled so the transition is smooth for shoppers.
Close, hands-on support from the people who built the product, on every plan: email support on Free, priority email from Starter, live chat from Growth, a priority queue plus custom model design help on Pro, and an AI engineer on Scale. The in-app support widget in Shopify admin and the contact page are the entry points. Most messages receive a response within a few hours on business days.
Yes. PersonalizerAI is built to match your theme and keep the experience native to your storefront rather than looking bolted on.
It is built for Shopify brands that want stronger product discovery without enterprise-style contracts or heavy implementation. It works especially well for merchants that want measurable lift tied to recommendations, search, and merchandising.
More support paths
Need more than a static answer?
Use the route that matches where you are in the buying or support cycle. Self-serve if you can. Escalate quickly if the issue is store-specific.
Documentation
Start with the docs
Use the docs hub for setup guidance, feature explanations, and self-serve troubleshooting.
Store-specific support
Use the help page
The help page routes merchants to the fastest support channel for installation, billing, search tuning, or migration.
Still need an answer?
Use the FAQ to get oriented. Use help when you need hands-on support.
If your question is specific to your store, widget setup, or migration path, the help page routes you to docs, support, or a live walkthrough.
